I recently posted that the insurance company delayed its payment for my prescription for Vancomycin. I wrote I would be lenient, not passive, patient, not pushy.
The payment was made to Broadway Apothecary on Friday afternoon and I will be getting a check from them this week. The insurance covered 98% of the medicine's cost.
Leniency was easier for me than going ballistic with someone on the phone. Or ragging on the apothecary.